What is Acrilista?
Acrilista is an online shop where you can find handmade paint stories behind inspirational moments in life.
What does Acrilista sell?
Acrilista sells handmade artwork and illustrated prints that may be limited editions or one-of-a-kind.
How can I trust buying on Acrilista?
We know that safety and trust are really important to you and being frequent online shoppers ourselves we take it seriously. When you purchase an item on Acrilista, we make sure you receive your order via courier or personal delivery. We stand behind every purchase made on Acrilista so that you can buy with confidence.
Why am I required to register before making a purchase?
Registering is quick and easy, we require only a password in addition to the email that you provide. Having an account lets you keep track of your orders’ status from your dashboard easily.
How do I change my email settings?
To change your connected email address or change your email notifications, follow the steps below:
On the upper right-hand corner of any page, you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.
Select “Account settings”. You are then able to change your connected email address, shipping address, and specify if you’d like to receive an email from Acrilista.
I forgot my password, how can I get a new one?
It happens to the best of us. Go to this page so you can set a new one.
Can I make my own list of favourite products? Where can I see it?
Yes! If you like a product just click on the desire (heart) icon below it. This will automatically save it to your desired list, which you can find under your account dashboard. On the upper right-hand corner of any page, you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.
What forms of payment does Acrilista accept?
For the moment we are accepting payment only with PayPal, or cash for local delivery. We hope we’ll have soon good news with other methods of payment.
Are my payments secure?
All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.
For your own safety, we do not save any payment information. Payments are made directly through PayPal, so we can guarantee that important information stays confidential and private.
How do I check the status of an order?
In “My orders” you can see the progress of all of them. Once ordered, you will receive more information on how to track the package and when it will arrive.
To check the status of your order, hover over My Account in the top right corner of the screen. Click it and choose ‘Orders’, which is a page of all your active and previous orders.
You will receive a shipping confirmation email when the tracking number has been put into the system and your order receipt with your dashboard will provide the info for you to track the shipment.
Shipping & Return
What is the shipping return?
The products are delivered directly from our studio to your doorstep, thru courier or personal local delivery.
In case of any concerns, please reach out to contact us.
Which countries do we ship to?
For now, we are delivering only in Romania.
How much will the delivery cost me?
This is subjective depending on where the package is sent from and its destination. Also, the size of the product and delivery type (standard or express) will affect the price. Delivery costs are clearly stated on the checkout page while buying, but…
For the moment you can enjoy our Free Shipping for any order.
How long does it take normally for an order to arrive?
The delivery time depends on the distance. Our shop offers personal local delivery and courier shipping depending on the location. The expected delivery time will be given to you after you will receive the confirmation of your order.
But please keep in mind that both methods of delivery may take 1 to 4 days depending on your location.
Privacy & Policy
Information Collected or Received
Acrilista may collect personally identifiable information, such as your name. Acrilista may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.
Collection and use of personal information
Acrilista collects and uses your personal information to operate its website(s) and deliver the services you have requested.
When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, billing address, shipping address. We will use this information to fulfill the order you place and to communicate with you about it.
Acrilista uses your information for four purposes:
(1) to fulfill the orders you place on the Site.
(2) to answer any customer service inquiries that you may have.
(3) to contact you about special offers, Acrilista news, and new products.
(4) to understand the shopping habits of our customers to better serve them in the future.
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